FAQs
Support Center
Frequently Asked Questions
Find answers to common questions about ordering, shipping, returns, and authenticity. For checkout, we use Whop—a secure platform that helps process payments and order confirmation.
Detailed FAQs
Transparency is part of our service. If your question isn’t listed below, contact support and we’ll assist.
Why do you use Whop for checkout? +
We use Whop as our checkout provider to securely process payments and deliver order confirmations. This helps ensure a smooth, protected checkout experience for customers worldwide.
I placed an order—where is my confirmation? +
Confirmation emails may come from Whop. Please check your inbox and your spam/junk folders for messages containing “Whop.” If you still can’t locate it, email us at support@thebagedit.shop with the name and email used at checkout.
What payment methods are accepted? +
Payment options can vary by location and may include common card payments and other methods supported through Whop. The available payment methods will be shown at checkout.
My payment was declined—what should I do? +
Payment declines can happen for several reasons (bank security checks, billing address mismatch, insufficient funds, or payment method restrictions). Try the following:
- Confirm your billing address matches your bank records.
- Try a different card or payment method.
- Contact your bank to approve the transaction.
- If the issue persists, contact us with a screenshot of the error (if available).
Can I change my email or shipping address after ordering? +
If your order has not shipped yet, we’ll do our best to help. Contact us as soon as possible at support@thebagedit.shop with your order details. Once shipped, changes may not be possible.
Do you ship worldwide? +
Yes. We ship worldwide 🌍. Delivery is typically 3–5 business days, but timing depends on your location, customs, and carrier processing.
How long does shipping take? +
Most orders arrive within 3–5 business days. However, international shipments may take longer depending on destination, customs clearance, and carrier updates.
Will I receive tracking information? +
Yes—once your order ships, tracking details will be provided. Tracking may take 24–48 hours to update after the label is created.
Do I have to pay customs or import fees? +
International orders may be subject to customs duties, taxes, or import fees. These charges are set by your country and are the responsibility of the customer.
What is your return policy? +
We accept returns within 30 days of delivery, provided items are returned in original, unused condition with all included accessories and packaging. For full details, see our Return Policy.
How do I start a return? +
Email support@thebagedit.shop with your order number and the reason for return. We’ll reply with next steps and return instructions.
When will I receive my refund? +
After your return is received and inspected, approved refunds are issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank/payment provider.
Do you guarantee authenticity? +
Yes—items are reviewed through our multi-point inspection process to ensure they meet our authenticity standards. If you have questions about a specific product, contact us before purchasing.
Are the product photos real? +
We aim to provide clear photos and accurate descriptions, including condition notes where applicable. Lighting and screen settings can affect how colors appear, but we strive for faithful representation.
What condition are the bags in? +
Condition varies by item. Each listing should describe the condition and visible wear, if any. If you need more details about a specific bag, contact support with the product link.
How can I contact support? +
Email us at support@thebagedit.shop or call +1 (530) 647-8839. For faster assistance, include your order number and checkout email.
Still need help? Contact support@thebagedit.shop or call +1 (530) 647-8839. We ship worldwide 🌍 and offer 30-day returns 🔄. Checkout is securely processed via Whop 🔐.